The following terms and conditions constitute the understanding between Big Green Surgical and the customer in relation to the sale of goods and services and override any conditions which may differ or be expressed in the customer's documentation. These terms supersede all prior arrangements between parties whether written, oral or otherwise unless specifically varied in writing by a duly authorised officer of Big Green Surgical.

Sale Conditions

By placing an order with Big Green Surgical, the customer is taken to have agreed to these terms and conditions.

• All orders must be supplied with a valid purchase order number.

• All amounts are due and payable within the period noted on the invoice:

  • Australia - NETT 30 days from invoice date

  • New Zealand - 20th day of month following invoice date

  • All instrument invoices are payable within 14 days of invoice date

• Big Green Surgical reserves the right to vary, suspend or withdraw credit should the account holder fail to pay all monies owed to Big Green Surgical on any account by the due date.

• The account holder acknowledges that any goods purchased from Big Green Surgical on credit terms remain the property of Big Green Surgical not withstanding that they may be in transit or actually delivered to the account holder, until the whole purchase price has been paid, in cash. Cheques or other negotiable securities given by the account to Big Green Surgical shall not be deemed as cash until cleared.

• Risk in the Goods passes to the account holder upon delivery, but property in and title to the goods shall remain with Big Green Surgical until payment is fully received.

Pricing

• Upon acceptance pricing is valid for 12 months at which time it may be reviewed:

  • Big Green Surgical reserves the right to review prices according to a number of factors including the consumer price index (CPI), supplier price rises and the exchange rate. Customers will be given due notice of any price changes.

• Acceptance of a proposal from Big Green Surgical by either a purchase order or acknowledgement on the quotation will be deemed acceptance of the pricing quoted and the terms of trade.

• Acceptance of a quotation beyond the valid to date may require a price revision and a new quotation issued.

• All prices listed on all quotations, proposals and tax invoices are exclusive of GST.

Delivery

• All purchase orders are subject to a freight and handling fee of $30.00 / delivery.

• Purchase orders are accepted by telephone, fax or e-mail. 

• Upon receipt of a purchase order Big Green Surgical will provide a same day despatch for in stock items.

• Deadlines for orders requiring the same day despatch must be received by Big Green Surgical as follows:

  • Australia                 - 3 p.m. AEST

  • New Zealand          - 2 p.m. NZST

• For urgent requirements, air freight or same day delivery can be organised upon request at an additional expense to the customer.

  • Any additional freight costs will be quoted for customer acceptance prior.

• For temperature sensitive freight we do not despatch on the last business day of the week or prior to a public holiday.

• All perishable products are shipped packaged with cooling blocks.

• All orders are shipped via road freight from our Warehouses.

• For your convenience, all products may be ordered on scheduled despatch dates.  Product expiry dates will be checked to ensure they exceed the next scheduled despatch date.

Payment

• Big Green Surgical accepts EFT Direct Bank Payment transfers and Cheques for payment of all invoices. All EFT Payments must be accompanied with a remittance advice, via fax or e-mail.

• Credit Account Application Forms and Direct Credit Forms can be obtained by contacting Big Green Surgical.

Returns and Claims

• The customer must inspect the goods promptly upon delivery. If the customer considers that the goods are not in accordance with their purchase order, the customer should contact Big Green Surgical within 5 days in order to claim for a return or exchange of the goods.

• No credit will be issued or product returned without proper authorisation from Big Green Surgical.

• Big Green Surgical reserves the right to charge a "restocking fee" for orders that have been approved for return.

Warranty

• Big Green Surgical warrants that the products supplied are free from defects in material and workmanship and conform to the manufacturer's specifications.

• Big Green Surgical makes no other warranties, express or implied, including but without limitation, warranties of merchantability or of fitness for a particular purpose.