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Making a difference to the people we help treat by creating value and improving healthcare outcomes through connecting innovative manufacturers with Australasian customers.

Technical Support

For instrument breakdowns, technical enquiries, or after-sale support please use this form.

Our experienced technical team, including service engineers, are available to assist with breakdowns, repairs, maintenance, applications, and training.

It is this continuous after-sale support that distinguishes BigGreen from other suppliers.

BigGreen after-hours technical support is designed to assist you with urgent technical or instrument issues. This service is active outside of business hours every day of the year.

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First Name*

Last Name*

Company Name*

Email Address*

Phone Number*

Country*

Instrument Type / Model or Reagent*

Instrument Serial Number or Reagent Lot Number*

Item Product Code*

How can we help?*

Terms*

I confirm that I have read and agree to Big Green Surgical Terms of Trade and Privacy Policy.

Marketing Communications

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Your trusted partner in surgical excellence

We are a trusted partner of a growing customer base and are recognised as a provider of surgical solutions across surgical specialties. Big Green is supported by an experienced, caring and trusted team of industry professionals.

Big Green – The name is synonymous with market leading smoke solutions, electrosurgical innovation, and dedicated service. We retain our small company focused approach for servicing our growing list of customers.

Big Green takes great pride in the products we represent. From day one, we have maintained a firm commitment to providing our customers with solutions that are driven by differentiation; emphasising best clinical patient outcomes, clinical efficiencies and surgical preferences.

We understand the complexities of clinical needs, and it is our mission to deliver innovative solutions that drive positive change.

Brisbane - Head Office

Abacus dx’s Brisbane office serves as a key hub for operations in Australia, providing expert support and distribution for a wide range of medical and scientific products.

34 Corporate Drive, Cannon Hill, QLD, 4170

Auckland, New Zealand

In Auckland, New Zealand, Abacus dx delivers specialised solutions and customer support, ensuring high-quality service for healthcare and research professionals across the country.